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Returns/Exchanges

Returning Merchandise

Check contents immediately upon receiving. All claims for damaged merchandise must be made within 24 hours of receipt.

In order to return merchandise, you
must obtain an RMA number from us

Returns must be received
within 14 days of the date of issue of the RMA number.

No returns will be accepted without our prior authorization and no returns no refunds and no exchange on special orders and bulk orders

Please include the following information: 
1. Full name and address 
2. Phone number 
3. E-mail address 
4. Original Order Confirmation Number (if available) 
5. Your reason for returning the merchandise 
6. RMA number
Exchanging Items

Items may be exchanged only in the case of a warehouse shipping error. In order to exchange merchandise, you
must obtain an RMA number from the Wholesale Department.

Requests for exchange must be received
within 14 days from the date of issue of the RMA number. 

No exchanges will be accepted without our prior authorization.

We charge a
20% restocking fee and we do not refund the shipping charge. If free shipping is offered we will charge you the actual shipping charge what we paid. for any merchandise returned.






Any questions, email us at info@divinehandicrafts.com or call us at